Shipping Policy.

• Our shipping service is available in Mexico and the US.

• The standard shipping price to all of Mexico is $85 MXN as long as it does not exceed 5 kilograms.

• All purchase orders made through the website will be delivered by parcel and courier companies outside Naturii, Grupo Vivaz.

• The delivery of the product will be made at the address indicated by the user in the account portal or at a different address provided by the user, which must be made at the time of confirming the order.

• The delivery time will be from 3 to 5 business days, counted from the receipt of the full amount of the purchase.

• In the event that the package does not arrive at the requested location, the package will be deposited at the nearest parcel branch.

• Orders placed on Monday and Tuesday will be shipped on Wednesday. Orders placed on Wednesday and Thursday will be shipped on Friday, and orders placed on Friday, Saturday and Sunday will be shipped on Monday without exception.

• In the event that no one is found to receive the package at the address provided on the first or second visit, the package will be deposited at the nearest branch and will be left there for three business days, in case it is not claimed, will be returned to the Naturii, Grupo Vivaz warehouse and the customer must pay the cost of return and reshipment, if applicable.

• Product deliveries will be made only on business days and could be delayed in some cases up to 5 business days.

• If there is any disagreement, you must express it at that time and you must contact the Naturii, Grupo Vivaz customer service to clarify said circumstance.

• All products will be packed at no extra cost.

• Within a maximum period of 72 hours after your online purchase, you will receive an email with the tracking number so that you can track the product. This policy does not apply to bridge days, holidays, good weekend and other non-working days.